Here are some of the key features of our exciting new development:

  • UK’s first ‘frailty friendly’ emergency department
  • Dedicated rapid ambulance access
  • More space, more treatment rooms, more technology 
  • State of the art imaging embedded: CT and X-ray
  • Integrated mental health unit
  • Fully electronic ED, saving space and speeding up flow/waiting time

Information for Patients and Families/Carers

Our new emergency department has been designed with our patients in mind and we are here to treat people who are ill or injured and need treatment quickly. There is clear signage around our building that will explain where you need to go and what you can expect.

When you arrive at our Emergency Department, please report to reception. You will be assessed by a nurse who will decide which member of our team can best treat you. If we feeOurl you do not need emergency treatment, we will give you advice about where to go or help you make an appointment with your GP if necessary.

If you need treatment, you will be given a unique number and asked to take a seat in our ‘Blue Zone’ to wait your turn. We understand that waiting can be frustrating; however, patients with a greater medical need must be treated first. 

In some instances, if we feel that you are more ill than you’re aware of, you may be taken into the major’s area or Emergency Room for treatment.

Our aim is to treat and either discharge or admit you within four hours of your arrival.  If at any point your condition gets worse whilst waiting, please inform a member of our team so we can address your concerns immediately. 

We’re aware a visit to any emergency department can be stressful and frightening, that’s why we have designed our unit to moderate that stress as much as possible. Our experienced staff will do their best to reduce anxiety for you or your loved one whilst in our care.

Accessing the Emergency Department

You can easily access our new Adults’ Emergency Department from Aylestone Road.  There is a 20 minute drop-off zone outside the main entrance, or you can use our multi-storey car park on Havelock Street. Please follow the signs. 

Our new Children’s Emergency Department entrance is completely separate.  It can be found on Infirmary Square, opposite the Jarvis building approximately 100m from the entrance to our old Emergency Department. 

For more information on travelling to the Leicester Royal Infirmary please visit our Getting to hospital page.

All other hospital services at the Royal Infirmary can be accessed via the Windsor Building.

Please also note that there is no longer an Urgent Care Centre at Leicester Royal Infirmary but there other options including the Leicester City Health Care Hubs and Walk-in-Centres. Details of these can be found on our website at:

Phase 2

On Monday 8 May Interserve Construction took over the old Emergency Department and Urgent Care Centre to begin work on Phase 2 of the Emergency Floor. This is why we need to permanently close the main entrance to Balmoral on Wednesday 26 April when the new Emergency Department opens.

Phase 2 will include the following services:

GP Assessment Unit (GPAU) 

• Elderly Frailty Unit (EFU) 

• Acute Frailty Unit (AFU) 

• Acute Medical Unit (AMU) 

• Acute Card Bay (ACB) 

Emergency Decisions Unit (EDU) 

The refurbishment of these areas will run through until the 13 March 2018. Interserve Construction will be setting up their site cabins, materials, skips etc in front of the old Balmoral entrance, closing it off during construction.

Business Case

The full business case for our new Emergency Floor was approved by the National Trust Development Authority (NTDA) in May 2015. The business case outlines the reasons why we need a new emergency department; the benefits it will bring to our patients and staff; and details all of the work done to develop our final vision. The full business case is available to read here

This information is also available on the University Hospitals of Leicester (UHL) website: