About the Care Quality Commission

We are the Care Quality Commission (CQC). Our job is to register, monitor and inspect health care and social care services, such as local hospitals, GP surgeries and care homes. We do this to make sure they provide care that is safe, effective, compassionate and of a high quality. When we inspect each service, we judge how good it is and give it a rating of ‘outstanding’, ‘good’, ‘requires improvement’ or ‘inadequate’. We publish a report about each service on our website. If our inspection finds that a service needs to improve, we will take action to make sure this happen

Our ambition

We’re aiming to improve the way we engage the public by using their views and experiences in our work and helping them use the information we have about the quality of care. This will help make sure we are a strong, independent regulator that is always on the side of people using care services.

We want the public to have positive and consistent experiences when they contact us and to understand how we’ve used their information. As with all our work, we want to do this in the most cost-effective way we can. 

Our Priorities

We plan to focus on the following four priorities over the next four years.

1.Working with organisations that represent people who use services to help improve the quality of care.

2.Encouraging people to share their views and experiences of care with us, improving the way we use this information and reporting on the action we take.

3.Producing and promoting simple, clear and concise information for the public that explains what good care looks like and supports people to make decisions about services.

4.Improving the way we work by involving and engaging the public in our policies, plans and processes

To read the full document please go to: