Healthwatch Leicester are very pleased that NHS England have now completed the procurement process  and awarded new contracts to improve patient access to General Dental Services across Leicester, Leicestershire and Rutland.

Healthwatch Leicester has been a key supporter throughout the process and welcomes the improvements and changes in General Dental Services. 

Please find below details regarding the new services arrangements commencing on 1 December 2017.

General Dental Services

The Urgent Care Dental Services provided at the Dental Access Centre and the Dental Out of Hours service is being replaced by new General Dental Services practices providing urgent and routine dental care from 1 December 2017.  

JDRM Dental Care Limited will open two new dental practices to commence delivering services  between 8am to 8pm, 365 days a year from 1 December 2017.  The two new practices are:

  • JDRM Dental Care Leicester – 10 Nelson Street, Leicester, LE1 7BA –  Tel: 0116 295 1278
  • JDRM  Dental Care Westcotes – 5 Roman Street, Leicester, LE3 0BD – Tel: 0116 296 1478

Anyone living in Leicester, Leicestershire or Rutland who requires urgent dental care, but do not have a regular dentist, or if their regular dental practice is closed, can contact:-

  • JDRM Dental Care Limited on Freephone 03300 417 062 between 8am and 8pm, seven days a week, or NHS 111 outside of these hours. 

Whitehouse Dental Surgery at 368 East Park Road, Leicester, LE5 5HH will begin operating under a new extended hours contract. That means it will provide extra routine and urgent dental care sessions on Monday and Thursday evenings until 8.30pm and on Saturday mornings (9am to 12.30pm), in addition to its usual opening hours of 9am to 5pm, Monday to Friday. They can be contacted on 0116 273 0456.

A further new NHS dental practice in Melton Mowbray is expected to be fully open by the end of December, and practices in Loughborough and Oakham are due to open by early January.

Special Care Dentistry Service for Leicester, Leicestershire and Rutland

Community Dental Services (CIC) will commence providing the Special Care Dentistry Service for Leicester, Leicestershire and Rutland from 1 December 2017.  

The Special Care Dentistry Service in Leicester, Leicestershire and Rutland provides a dental service for those whose oral care needs (on-going or part of a single treatment plan) cannot be met through other NHS Primary Care Dental Contracts owing to their additional needs (medical, physical or behavioural). 

Many children and adults with additional needs can be treated within the General Dental Service. However, if a patient’s particular needs mean that if specialist skills, equipment or facilities are required GDPs may refer to CDS-CIC for an assessment. The service will be able to provide dental care following patient pathways that include behavioral management techniques, sedation and general anaesthesia.

The Service is for patients that are resident, including homeless and socially excluded groups, within Leicester, Leicestershire and Rutland, incorporating the Clinical Commissioning Areas of Leicester City, West Leicestershire and East Leicestershire and Rutland that meet the following criteria:-

Children and adults who cannot be managed by a General Dental Practitioner (GDP) owing to:

  • Having severe and profound learning disabilities (including people who exhibit challenging behaviour);
  • Severe mental health problems (including people who exhibit challenging behaviour);
  • Severe physical and / or medical compromise including bariatric patients (over 23 stone 140kg); that cannot be treated in a GDP setting
  • Looked after Children who cannot receive on-going care from general dental practice
  • Children requiring treatment who cannot be treated in general dental practice owing to behavioural difficulties and / or severe anxiety management
  • Specialist paediatric dental care for children with life-limiting conditions or who have very complex treatment needs including complex trauma management and management of children with dental developmental anomalies
  • Adults with a treatment resistant dental phobia at the severe end of the spectrum who cannot be treated in general dental practice. Adults will be assessed using the Modified Dental Anxiety Scale (MDAS) and patients will be accepted for clinical assessment if they have a severe dental phobia or severe gag-reflex.
  • Domiciliary care for patients with long term and / or progressive medical conditions; mental illness or dementia, causing disorientation and confusion in unfamiliar environments; or increasing frailty which means that they are housebound.

All referral forms are triaged and where patients are accepted a clinical assessment will be undertaken. The service may provide a single item of treatment or a complete course of dental treatment for a patient and then discharge them from the service to return to their referring practitioner.

Occasionally, where appropriate, the service will provide a patient’s long term dental care.

It is recognised that patients’ needs do change with time and patients may be discharged after receiving care from the Special Care Dentistry Service for a period of time if their on-going dental needs can be provided by the General Dental Service.

Pain management for referred patients is the responsibility of the referring dentist.

The Specialised Dentistry is by referral only and if you need to be referred for Specialised Dental Services, the referral must come from a Healthcare professional, either a Dentist or a GP.