Healthwatch Leicestershire would like to find out what you think about a proposal to improve the way you can access Adult Social Care & Health Services; including Community Teams & Community Hospitals & Adult Mental Health in Leicester, Leicestershire & Rutland (LLR); it is proposed that organisations come together into one contact centre. When you contact the single contact centre, there will be one number to dial to access the services you need, you will tell your story just once. 

This is a significant change.

Services Effected

  • Single Point of Contact for Adult Social Care at Leicester City Council.
  • Crisis Response Service at the Neville Centre, Leicester General Hospital.
  • Customer Service Centre for Adult Social Care at Leicestershire County Council.
  • First Contact Plus at Leicestershire County Council.
  • Customer Service Centre for Adult Social Care at Rutland County Council.
  • Community Health Services or Adult Mental Health Single Points of Access at Leicestershire Partnership NHS Trust.
  • Leicester, Leicestershire & Rutland Bed Bureau at Leicester Royal Infirmary.

Healthwatch are facilitating a focus group to collect views on the proposal. This will take place at Voluntary Action Leicestershire, 9 Newarke Street, Leicester, LE1 5SN on Thursday 27th July starting at 10.30 & finishing no later than 1pm. If you like to attend please email to book a place.

If you are unable to attend but would like to give us your views, please access the following quick poll link to complete a short survey. .

This help will positively influence the way health & adult social care services are delivered locally.