Read our Enter and View reports:
Under the Healthwatch regulations, local Healthwatch Authorised Representatives have the power to Enter and View providers of health and social care services.
Organisations must allow an authorised representative to Enter and View activities on premises controlled by the provider as long as this does not affect the provision of care or the privacy and dignity of people using services. These powers do not extend to local authorities’ social services functions for people under the age of 18.
Providers do not have to allow entry to parts of a care home which are not communal areas or allow entry to premises if their work on the premises relates to children’s social services.
The purpose of the visit is to identify good practice that can be celebrated and shared with others, and to identify any issues of concern.
The Enter and View team (Authorised Representatives) visit a health or care provider to observe the service and talk to staff, service users and family members about their experience of the service. We then write a report, making recommendations and highlighting good practice.
If you are interested in becoming an Enter and View volunteer then please contact Micheal Smith, Research & Scrutiny Officer at email@example.com