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People with dementia can benefit from specialist care and support. In Leicester, there are about 2,600 people living with dementia, forecast to rise to around 4,276 people by 2030. Most people living with dementia are over 65 years old but some people are much younger.

A number of support services can be accessed via Leicester City Council website 

Are you worried about developing Alzheimer’s or dementia? Do you want to reduce your risk?

Alzheimer’s Research UK had produced a free 22 page guide with essential information on reducing your risk of dementia. Dementia is not an inevitable part of growing old, it is caused by diseases and as with many diseases they can be cured and there are steps you can take to reduce your risk of developing them. The guide has been created to help people towards reducing their risk of developing Alzheimer’s and dementia. 850,000 people in the UK have dementia and 24.5 million have a close friend or family member with dementia. To get your free guide please go to :

Alzheimer’s Society

It provides support and help to people living with dementia and their carers.

Further information can be found on:

Problems with the care and/or treatment provided by the National Health Service (NHS)?

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The NHS Complaints Advocacy Service can help you if you need to complain about your care or the care of a friend or member of your family (even if they have died). It is a free, independent and confidential service available to everyone in Leicester City, Leicestershire & Rutland who receives healthcare from the NHS. We can help you to complain to the right people in the right way.

Anyone who wishes to make a complaint or raise a concern regarding NHS care has the right to do so and POhWER supports all members of the community to do this, including people in prisons and secure accommodation. The service helps people through the complaints process by providing information, advice and guidance about their rights/options within the formal complaints system. Where people require additional assistance, an experienced and qualified advocate is assigned to support people through the complaints process – and through to the Parliamentary and Health Service Ombudsman if required.

POhWER can provide a vital lifeline at what can often be a difficult time ensuring people do not feel alone when navigating the complaints system can provide assistance with:-

  • Drafting letters
  • Speaking to NHS staff regarding the complaint and empower individuals to make their own decisions and have their voice heard.
  • Attending local resolution meetings with the client at the hospital or surgery if requires, to assist in resolving the complaint.

POhWER have supported people to get an apology, explanations about their care/treatment and an assurance from the NHS that lessons have been learnt so that it won’t happen again. POhWER can be contacted in the following ways: Telephone: 0300 200 0084 (charged at local rate). E-mail:

Or by post: POhWER, PO Box 14043, Birmingham B6 9BL and you can access the website:

NHS 111 Service

111 is the NHS non-emergency number. It’s fast, easy and free. Call 111 and speak to a highly trained adviser, supported by healthcare professionals. They will ask you a series of questions to assess your symptoms and immediately direct you to the best medical care for you.

NHS 111 is available 24 hours a day, 365 days a year. Calls are free from landlines and mobile phones.

Sign language

NHS 111 offers a video relay service that allows you to make a video call to a British Sign Language (BSL) interpreter. The BSL interpreter will call an NHS 111 adviser on your behalf and you’re then able to have a real-time conversation with the NHS 111 adviser, via the interpreter.

You will need a webcam, a modern computer and a good broadband connection to use this service. Visit NHS 111 BSL interpreter service for more details, including an online user guide.

When to use 111

You should use the NHS 111 service if you urgently need medical help or advice but it’s not a life-threatening situation.

Call 111 if:

  • you need medical help fast but it’s not a 999 emergency
  • you think you need to go to A&E or need another NHS urgent care service
  • you don’t know who to call or you don’t have a GP to call
  • you need health information or reassurance about what to do next

For less urgent health needs, contact your GP or local pharmacist in the usual way.

If a health professional has given you a specific phone number to call when you are concerned about your condition, continue to use that number.

For immediate, life-threatening emergencies, continue to call 999.

How does it work?

The NHS 111 service is staffed by a team of fully trained advisers, supported by experienced nurses and paramedics. They will ask you questions to assess your symptoms, then give you the healthcare advice you need or direct you  to the local service that can help you best. That could be A&E, an out-of-hours doctor, an urgent care centre or a walk-in centre, a community nurse, an emergency dentist or a late-opening chemist.

Where possible, the NHS 111 team will book you an appointment or transfer you directly to the people you need to speak to.

If NHS 111 advisers think you need an ambulance, they will immediately arrange for one to be sent to you.

Calls to 111 are recorded. All calls and the records created are maintained securely, and will only be shared with others directly involved with your care.


The Cancer Information Centre

The Cancer Information and Support Centre provides a wide range of services, drop in sessions and up to date  information  leaflets, books, DVDs and CDs, some of which are suitable for people with learning disabilities, vision impairment and whose first language not English. The Centre is located next to the reception area of the Osborne Building, at Leicester Royal Infirmary Hospital

Macmillan Cancer Support

Macmillan Cancer Support is a national charity aiming to improve the lives of people affected by cancer. It provides practical, medical, emotional and financial support.

Coping with Cancer

Coping with Cancer, a local cancer charity covering Leicestershire and Rutland provides practical and emotional support to anyone affected by cancer. It offers a range of services and activities. Full list of support can be found on 

Prostate UK

Prostate cancer is the most common cancer in men in the UK, with over 40,000 new cases diagnosed every year. Prostate cancer usually develops slowly, so there may be no signs you have it for many years. To find out more information and support please visit their website: