Meet the team at Healthwatch Leicester

Micheal Smith

Development Officer

I moved to Leicester from Lancashire to study at De Montfort University  in 1995 but didn’t want to leave once my course was up. After working in the banking sector for 10 years and ending up as a Complaints Manager, I took voluntary redundancy in 2010 to take a step back and re-evaluate my career.  I began working in Outreach and Public Engagement when I joined the Local Involvement Networks (LINks) in Leicester City in 2011 and moved across from LINks to Healthwatch when in 2013. I enjoy being able to connect with such a varied community of people who make up Leicester City.

I’m passionate about a lot of things but one of the most important parts of our role in Healthwatch is to ensure Health and Social Care services are accessible by everyone who needs them, that includes helping some understand what that means.

Gillian Jillett

Advisor and Communications

I am the Executive Assistant with Healthwatch Leicester and I am responsible for looking after the Healthwatch Leicester City Board and its members and also do some work with Finance.

I spent 11 years with E.On UK as Customer Service Administrator, Lead Representative and Negotiator in E.On’s Retail Section for Unison and a member of their European Works Council . 

When I left E.On I did some temporary roles with the NSPCC,  Leicestershire County Council, Customer Services in First Bus and also spent 2 years as Personal Assistant in Leicestershire and Rutland Primary Care Trust (PCT).

I became Senior Administrator with Leicester LINks from September 2010 and I came to Healthwatch Leicester in April 2013 which replaced the Local Involvement Networks  (LINks) and continued after Healthwatch Leicester became independent in 2015.

Despite losing my hearing in August 2017, I am still in my role as Executive Assistant and am committed to continuing working to support our commitment to help to improve Health and Social Care for the people who live in Leicester City.




Claire Knowles

I joined Healthwatch Leicester in October 2017 as Project Engagement Officer. I lead on engagement, communications and volunteering.

I have worked in Leicester for 7 years and most recently for Alzheimer’s Society and Macmillan at Citizen’s Advice.

My experience is in engagement, equality and diversity and dementia and cancer services.