What is Healthwatch?

Healthwatch is the independent consumer champion created to gather and represent the views of the public.

Healthwatch play a role at both national and local level and make sure that the views of the public and people who use services are taken into account.

Healthwatch Leicester is here to help you get the best out of your local health and social care services.
We want you to tell us about your experiences of Health and Social Care services within Leicester City and together we can create a better health and social care system that meets the needs of residents and communities.

We will ensure service providers know about your experiences of Health and Social Care and hold them to account.

We are independent, open, accountable and powerful with the strength of the law and Healthwatch England behind us.

We are one of 152 Healthwatches and together form the Healthwatch England network, working closely to ensure consumers’ views are represented both locally and nationally.

This is the first time a national champion has been set up with independent statutory powers to act on behalf of both adults and children.

What we do

We are out in the Community talking and listening to people from every part of Leicester City, in particular those who are vulnerable or often unheard

Provide the Healthwatch Leicester Helpline, a Signposting and Information service that provides information about health and social care services available to you

We tell Service Providers about your experience of health and care and hold them to account

Represent the views of the people who use services, carers and the Public on the Health and Wellbeing Boards set up by the local authorities

Provides information about the Independent Complaints Advocacy Service to support people who want to make a complaint about NHS funded services.

Report concerns about the quality of healthcare to Healthwatch England, which can then recommend that the Care Quality Commission (CQC) take action

How we work

Every voice counts when it comes to shaping the future of health and social care, and when it comes to improving it for today. Everything that local Healthwatch does will bring the voice and influence of local people to the development and delivery of local services.

People need to feel that their local Healthwatch belongs to and reflects them and their local community. It needs to feel approachable, practical and dynamic and to act on behalf of local people.

  • We’re helping you to shape and improve the services you use.
  • We’re engaging with people in your community and if you haven’t met us yet, please get in touch!
  • We’re an open organisation and want to make it easy for you to talk to us
  • We’re inclusive and we want people from every part of your community to join us
  • Ask us what we’re doing and we’ll always tell you what’s happening.
  • You can hold us to account
  • We’re here to help services to improve.
  • We’ll notice the bad things they do, and the good
  • We use your evidence to build a true picture of your local services